Terms and Conditions

The following terms and conditions apply when booking services with us.

Payment Terms:

• All service fees are non-refundable and non-transferable. Once we receive your payment we will start paying our partners.
• We are not responsible for flight delays, visa/document issues or other problems causing a delay to your arrival in Bali. We suggest all couples to make sure they have proper travel and medical insurance.
• Prices listed on our website might change due to seasonality, inflation or exchange rate fluctuations. When you make your booking we will communicate the final price to you.
• High Season Rates might apply for bookings that (partly) fall between July 1 and August 31, or between December 10 and January 10. We will inform you of the final price before finalizing your booking.
• We will invoice you in Indonesian Rupia or US Dollar. Depending on your chosen payment method, transaction or exchange rate fees may apply.

Hotel Booking Terms

• We always try to get hotels to hold rooms for you while we wait for your payment. Sometimes this does not work, and rooms might become unavailable before we can secure them. In those cases, we will either offer a 100% refund or work with you to find alternative accomodation.
• If you decide to cancel hotels, we cannot guarantee refunds. Generally we try to book hotels at the lowest rate for you, which does not include free cancellation options.
• Any additional spending beyond what is mentioned in your package is at your own expense. Unless otherwise specified, assume that only breakfast is included in your stay.

Activity Terms:

• You may choose to skip certain activities or transport while in Bali, and that is fine. However, no refunds can be provided in such case. If some activities are not to your liking, please let us know before booking so we can adjust the itinerary before we invoice you.
• Some activities are weather-dependent, like hikes and boat trips. In case of cancellation due to bad weather we will do our best to either find alternative activities or reschedule some of your itinerary in collaboration with you. If that does not work out we will provide refunds for those activities.
• Some activities depend on nature. It could be cloudy on your Mount Batur Sunrise Hike, Manta Rays might not be in their usual spot during your snorkeling trip or dolphins might be elsewhere for a day - this is out of our control, and the experience of activities in nature cannot be 100% guaranteed.
• If you decide to explore some more beyond the planned itinerary using our private driver, this will be at your own additional cost (to be paid directly to the driver). The driver is reserved for the planned itinerary only.
• If lunch or dinner is provided as part of your itinerary, there usually is a set menu. If you decide to order something else or additional drinks beyond the planned dinner, these costs are on you.